311, recreation, bookings and cemetery in one place

The queue. Search and filter by status across submitted, acknowledged, assigned, in progress, completed, cancelled, closed and rejected spam, and by priority across urgent, high, medium and low. Columns show request number, source, type, location, submitted by, date, priority and status.

Requests from anywhere. Created by staff or arriving from the public portal, carrying request type, location, citizen name, description, priority and attachments. Multiple reporters can be attached to a single request when duplicates are merged, each with their own attachments.

Request to work order. A service request spawns a municipal work order directly, and work orders link to or unlink from requests from either side, so field work carries its cost back to the asset it was performed on.

Spam and abuse controls. Bulk reject spam, plus a 311 abuse blocklist keyed on email address or IP with a documented reason.

Your own categories. Service request categories are user-defined and drive both the staff queue and the public intake form, so the categories residents choose from match how your municipality is organised.

Programs. Ten categories covering sports, aquatics, fitness, arts, camps, music, outdoor, seniors, youth and general, with season, registration fee, maximum participants, location, a free-text instructor and a registered instructor from the roster, start and end dates, a registration deadline, and switches for show in citizen portal and allow online registration.

Registrations. Add a participant with name, email, phone, age and emergency contact, post the fee to the GL and view the fee transactions.

Waitlists. FIFO by default, with an explicit priority override that requires a documented operational or accessibility reason. Promotions send the citizen a tokenised offer link with an expiry, and unaccepted offers expire on a nightly job.

Instructors and sessions. A registered instructor roster with conflict handling set to off, warn or block, per-program sessions with day of week, date, start and end times, location and instructor, a per-instructor timetable, and a backfill tool that converts free-text instructor names into roster records with a preview.

Public side. Where published, residents see the catalogue with a category filter and search, availability showing spaces available or program full with waitlist open, dates, schedule, location and registration deadline, and signed-in residents register online or join the waitlist.

Bookings. Customer, facility, event name, booked-by contact with phone and email, date, start and end time, rental fee and special requirements, moving through pending, confirmed, in use, completed and cancelled. Post the fee to the GL and view fee transactions.

Recurring series. Preview a series by facility, event name, frequency, days of week, start date, until date, times, per-booking rental fee, additional charges and purpose, with per-occurrence conflict handling of skip or book anyway. Create the series, then edit this and future occurrences from a chosen date with new times, fees or charges.

Facilities. Name, code, type, capacity, address, a public description, amenities, public photo URLs, accessibility features, hourly, half-day and full-day rates, deposit percentage, contact details and internal staff-only notes.

Blackout dates. Start, end and reason, blocking booking windows for maintenance or municipal use.

Public availability. The portal availability calendar reads directly from this, showing busy blocks, and verified accounts can submit a booking request with the estimated rental fee and deposit portion shown before they submit.

Plots. Plot number, section, row and column, type, base price, owner and status, filtered by section and status. A Record Plot Sale captures owner name, email, phone, purchase date and sale price, posting revenue to the GL.

Sections and rates. Section name, code, description, total plots and available count, alongside a rate table of rate type, amount, plot type and effective date.

Interments. Deceased name, date of birth, date of death, interment date, interment type and funeral home, with an interment fee posting to a chosen bank or cash account, and support for blank fees on historical records.

Perpetual care. A configurable care-fund percentage routes a share of plot revenue to a restricted care fund. A backfill tool previews plot and care fee, applies the conversion for historical sales, and a tie-out view reconciles the fund.

Cemetery map. Where GIS is licensed, sections and plots plot on the map with a section filter, a generate-grid tool that creates a plot grid for a section from its geometry, and the ability to merge adjacent plot cells into a single larger plot.

Public search. Residents search interment records by name and optional year of death, with results showing section and plot and a plot map link where the cemetery map is licensed.